As we discussed with Time Management Ninja Craig Jarrow
, when a key concept is part of your title such as 'time management' you really can't slip on that front. Such is the case with Jess Ostroff
as a self-proclaimed Director of Calm of Don't Panic Management
. However, as she notes, things don't get her all that riled up because she keeps everything in perspective, "no one died — it's just work." And, if all else fails, "be like a duck." (You'll have to listen to the show to get that one decoded.)
Both DJ and Nick have been excited for a long time to welcome Jess to the show, as the topic of virtual assistants (assistance?) is one we've been eager to discuss here. As Jess said, many clients don't always know exactly what they need from her. They simply know they need help.
From here, the members of the Don't Panic team work with her vast array of clients — including former guests Jay Baer
and Heather Whaling
— to determine what can be delegated and what cannot. As with all client relationships, "fit" is important. Jess mentioned a recent blog post
she wrote that we loved on how things don't always work out. The post includes some great tips on how email won't always do and that the vocal layer of communication is important.
Here's another fun fact for any eager podcasters out there — Jess is the technical director of The Work Talk Show. Back when we were thinking of launching a podcast but challenged with all of the technical processes that surrounded the task, it was Jess who saved the day. By taking care of the stuff that would have caused us a decent amount of grief, Jess allowed us to focus on the show's content.
For shout-outs, Nick mentioned Twitter fans Erik Fisher
and JR Schmitt
as well as Facebook comments from previous guest Heather Whaling
and Don't Panic client Arik Hanson
. DJ took time to welcome our new Facebook fans
Missi Rosser, his cousin Brian Waldow, and a message from Patrick Doody. And — in a very special Work Talk shout out — Jess thanked us for creating The Work Talk Show. We're still a little choked up about this.
Until next week — we'll see you on the Internet
Don't make us panic about reviews!
— If you liked what you heard (or even if you didn't), head over to iTunes
and give us a quick rating and review to help others find the show.